Our Values

Mission & Vision

Martin Adventours primary focus is to provide our clients with excellent tourism services. We are fully committed to acknowledging and addressing Costa Rica’s social, cultural, and environmental factors in all our operations. We aim to provide excellent service by genuinely understanding our customers' needs and ensuring we have the right equipment. We want to demonstrate our reliability by consistently delivering on our promises. It is important to us to understand our products, services, and the travel industry in general.

 

Customer Experience

At Martin Adventours, we prioritize the satisfaction of our valued customers, employees, suppliers, and other stakeholders in our business by meeting their expectations and needs.  To achieve sustainable tourism, it's essential to consider environmental, social, and economic factors. Our offices are committed to promptly addressing our clients' concerns by phone, text message, email, or in person. We'll gather the necessary information to resolve the issue if we can't respond immediately. Our top priority is to satisfy the needs of our stakeholders by offering them a fast and reliable service. Our goal is to maintain a high level of service through periodic evaluation and supervision of our guides, receptionists, and other collaborators involved in the operation. Our goal is to improve and innovate our products constantly. We rely on data analysis and close monitoring of our services to achieve this. Our goal is to create a warm and welcoming atmosphere in the workplace, for which we regularly ensure that our facilities and equipment are well-maintained and in good condition. Our goal is to recognize and encourage excellent performance by our team members, which ultimately translates into better customer service.

 

Environmental policy

Martin Adventours strives to promote sustainable tourism and protect the environment and natural resources of the areas in which it operates. Its actions aim to benefit each destination's local community since the company's future success depends on the conservation of these factors.

 

Role of tour operators in support of the environment:

 

• Improve service quality and take responsibility for the environment and local communities.

• Prioritize safeguarding and preserving our environment and natural resources.

• Focus on developing and promoting sustainable tourism that prioritizes the protection of our environment.

• Promote environmental sustainability by reducing waste production and ensuring responsible waste management.

• Encourage the practice of recycling material left over from excursions.

• Actively demonstrate our unwavering support for preserving our planet's diverse flora and fauna through effective conservation efforts and raising awareness among our clients during every trip.

 

Martin Adventours aims to minimize the use of paper and reduce our environmental impact while reducing operating costs by conducting all internal and external operations and communications through digital media. Selecting responsible suppliers and operators that prioritize sustainability and environmental policies is a non-negotiable commitment.